Awesome Support Automation with AutomatorWP (GPL v1.0.0)

Here’s why the AutomatorWP Awesome Support Addon is an absolute must-have for every WordPress site owner, dedicated support team, and forward-thinking customer service manager:

• Instant Ticket Routing & Assignment: Automatically assign new tickets to specific agents or departments based on category, keywords, or user roles, ensuring the right person handles the issue immediately.
• Proactive Customer Communication: Trigger automated “ticket received” confirmations, status update notifications, or even personalized apologies when tickets are delayed, keeping customers informed and happy.
• Automated Feedback & Follow-ups: Once a ticket is resolved, automatically send a satisfaction survey, request a testimonial, or offer related resources to gather invaluable insights and build loyalty.
• Intelligent Ticket Escalation: Set up rules to automatically escalate tickets to a higher priority, notify a manager, or create an urgent task if they remain open past a set deadline or receive multiple follow-up replies.
• Conditional Support Workflows: Implement advanced logic to trigger actions only when specific Awesome Support conditions are met – for example, automatically create a refund request in WooCommerce if a “Billing” ticket is marked “Resolved” with a specific custom field value.
• Gamify Support Engagement: Reward customers with points, badges, or ranks in gamification plugins (like GamiPress) for submitting helpful bug reports, providing constructive feedback, or marking their issues as resolved.
• Seamless CRM & Marketing Integration: Connect support interactions to your CRM (via AutomatorWP’s other addons) to update customer profiles, add tags for marketing segments, or initiate post-support nurturing campaigns.
• Streamlined Agent Workloads: Automate repetitive manual tasks like applying tags, updating customer details, or adding internal notes based on ticket status, freeing up agents to focus on complex problem-solving.
• Enhanced Self-Service Promotion: Automatically suggest relevant knowledge base articles or FAQs to customers based on keywords in their ticket submissions, empowering them to find solutions independently.
• Personalized Customer Journeys: Use support interactions to personalize future communications. For instance, if a user submits a support ticket about a specific product, trigger a follow-up email about related products.
• Robust Reporting & Analytics Preparation: By automating actions, you ensure consistent data capture, setting the stage for more accurate reporting on support trends, agent performance, and common customer issues.
• Future-Proof Your Support Desk: Built for scalability and adaptability, this addon ensures your support system can efficiently handle increasing ticket volumes and evolving customer demands without requiring constant manual intervention.