FREQUENTLY ASKED QUESTIONS
GPL (GNU General Public License) is a free, copyleft license used for software distribution. When you purchase themes and plugins from VirusFreeGPL.com, you receive them under the terms of the GPL, which gives you the following freedoms:
- Freedom to use: You can use our themes and plugins on any number of your own websites
- Freedom to modify: You can customize the code to suit your specific needs
- Freedom to share: You can share the themes and plugins with others
- Freedom to redistribute: You can include our products in your own projects, even commercial ones
These freedoms are guaranteed by the GPL license. However, while the software code itself is GPL-licensed, our support services, updates, and documentation are separate services that are only available to paying customers.
After completing your purchase, you'll receive immediate access to your products through multiple channels:
- Email confirmation: We'll send a purchase confirmation email containing download links
- Customer dashboard: Log in to your account at VirusFreeGPL.com to access your purchases
- Member area: Visit the member section of our website where all your purchases are securely stored
Your downloads will be available for 12 months from the date of purchase. If you need help accessing your products, please contact our support team at wecare@virusfreegpl.com with your order number.
Yes, we offer refunds under specific circumstances:
- Technical incompatibility: If the theme or plugin doesn't function as advertised on your WordPress installation despite meeting all specified requirements
- Missing features: If the product lacks specific features explicitly promised in the product description
- Duplicate purchase: If you accidentally purchased the same product twice
- Non-delivery: If you were charged but didn't receive access to your purchased products
Refund requests must be submitted within 14 days of purchase by emailing wecare@virusfreegpl.com. Please include your order number and detailed reason for the refund request. For a complete breakdown of our refund policy, please visit our Return and Refund Policy page.
All standard purchases include 12 months of updates and support from the date of purchase. During this period, you'll receive:
- Product updates: Access to all new versions, feature additions, and security patches
- Technical support: Assistance with installation, configuration, and troubleshooting
- Bug fixes: Resolution of any issues found in the product
After the initial 12-month period, you can renew your support and updates access at a discounted rate. Even if you choose not to renew, you can continue using the version you have indefinitely, but you won't receive new updates or support.
Yes, we maintain strict compatibility standards for all our products. Our themes and plugins are:
- Regularly tested with the latest stable WordPress version
- Promptly updated when new WordPress versions are released
- Backward compatible with recent previous WordPress versions (typically up to 2 major versions back)
Each product page includes specific compatibility information, including:
- Minimum WordPress version required
- PHP version requirements
- Any plugin dependencies or conflicts
We recommend always keeping your WordPress installation updated to the latest version for security and feature benefits. If you encounter any compatibility issues after a WordPress update, please contact our support team, and we'll assist you promptly.
