Return and Refund Policy

Last Updated: March 11, 2025

Introduction

Welcome to VirusFreeGPL.com, operated by Oriel Inc. This Return and Refund Policy outlines our procedures regarding returns, refunds, and cancellations for digital products purchased through our website, in compliance with applicable consumer protection laws and e-commerce regulations.

Legal Framework

This Return and Refund Policy adheres to:

The Information Technology Act, 2000 (India) and its amendments, which govern electronic commerce transactions in India.
The Consumer Protection Act, 2019 (India) and the Consumer Protection (E-Commerce) Rules, 2020, which protect the rights of consumers in digital transactions.
The Consumer Protection (E-Commerce) Rules, 2020 which mandate clear return and refund policies for all e-commerce entities.
General Data Protection Regulation (GDPR) compliance for customers from the European Economic Area.
GNU General Public License (GPL) terms and conditions, under which our WordPress themes and plugins are distributed.

Understanding Digital Products

All products sold on VirusFreeGPL.com are digital goods, including WordPress themes and plugins distributed under the GNU General Public License (GPL). Due to the nature of these digital products:

They cannot be returned in the traditional sense
Once downloaded, they cannot be "unused"
They are delivered immediately upon successful payment

This classification aligns with Section 79 of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, which recognize the distinct nature of digital products.

Refund Eligibility

Refund Requests

In accordance with Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020, we offer refunds under the following circumstances:

Technical Incompatibility: If a theme or plugin does not function as advertised on your WordPress installation despite meeting all the specified requirements.
Missing Features: If the product lacks specific features that were explicitly promised in the product description.
Duplicate Purchase: If you accidentally purchased the same product twice within a short period.
Non-Delivery: If you were charged but did not receive access to your purchased products.
Substantial Defects: If the product contains substantial defects that materially impair its functionality as defined under Section 2(7) of the Consumer Protection Act, 2019.

Refund Request Timeframe

All refund requests must be submitted within 14 days of purchase, in accordance with standard digital goods practices and the reasonable time frame prescribed under the Consumer Protection Act, 2019. Requests submitted after this period will be evaluated on a case-by-case basis but are not guaranteed approval.

Refund Process

To request a refund:

Email our customer support team at wecare@virusfreegpl.com with the subject line "Refund Request"
Include your order number and the reason for your refund request
Provide any relevant information or documentation that supports your request (such as error messages, screenshots, etc.)

We will review your request and respond within 48 hours (2 business days), as required by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020. If approved, the refund will be processed to the original payment method used for the purchase within 5-7 business days, in compliance with RBI guidelines on payment processing timelines.

Non-Refundable Situations

In accordance with exceptions recognized under consumer protection laws for digital products, refunds will not be provided in the following situations:

Change of Mind: Simply changing your mind about a purchase after downloading the product (as permitted under Section 18(2) of the Consumer Protection Act, 2019 for digital goods).
Misunderstanding of Features: Failure to review product specifications before purchasing, provided that all material information was clearly disclosed as required by Rule 4(1) of the Consumer Protection (E-Commerce) Rules, 2020.
Compatibility Issues Not Related to the Product: Problems arising from conflicts with other plugins or themes you have installed.
Lack of Technical Knowledge: Inability to use the product due to lack of WordPress or web development knowledge.
Third-Party Hosting Issues: Problems caused by your web hosting provider.

Cancellation Policy

As our products are delivered immediately upon purchase, cancellations are treated the same as refund requests and are subject to the same conditions outlined above, in compliance with Rule 5(2)(a) of the Consumer Protection (E-Commerce) Rules, 2020, which recognizes immediate delivery of digital content as an exception to standard cancellation rights.

Tax Implications

Refunds will include any taxes charged at the time of purchase in accordance with the Goods and Services Tax (GST) regulations of India. For international customers, tax refunds will be processed according to the applicable tax laws of their jurisdiction.

Payment Security and Protection

All financial transactions on our website comply with the Reserve Bank of India's guidelines on payment security, including:

Payment Card Industry Data Security Standard (PCI DSS) compliance
Two-Factor Authentication (2FA) for transactions as required by RBI directives
End-to-end encryption of payment data

Updates and Support

Please note that refunds do not apply to issues that arise after updates to:

WordPress core
Your theme
Other plugins that may cause compatibility issues

Our standard product purchase includes updates and support for 12 months from the purchase date. This is not refundable after the initial 14-day period, in line with industry standards for digital product support and the provisions for service contracts under the Consumer Protection Act, 2019.

Dispute Resolution

In the event of any dispute regarding refunds:

First Recourse: Contact our customer support team at wecare@virusfreegpl.com
Escalation: If the issue remains unresolved, you may escalate to our designated Grievance Officer
Mediation: We offer mediation services in compliance with Section 74 of the Consumer Protection Act, 2019
Consumer Forum: You retain the right to approach the appropriate Consumer Dispute Redressal Forum or Commission as per the Consumer Protection Act, 2019

In accordance with Rule 4(7) of the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our Grievance Officer are available on our website.

International Customer Rights

For customers outside India, this policy incorporates by reference any mandatory consumer protection provisions required in your jurisdiction, including but not limited to:

European Union: Rights under the EU Digital Content Directive and Consumer Rights Directive
United States: Applicable state consumer protection laws and the Uniform Commercial Code
Australia: Australian Consumer Law guarantees
United Kingdom: Consumer Rights Act 2015

Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Email: wecare@virusfreegpl.com
Phone: 9060686975
Address: 599, 17B, Phase-1, Surat Nagar, Gurugram, India, 122006

Legal Rights

This policy complements but does not replace your statutory rights as a consumer under the Consumer Protection Act, 2019, and other applicable laws. Depending on your location, you may have certain rights that cannot be waived through this policy.

Governing Law and Jurisdiction

This Return and Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India, without prejudice to your right to approach the appropriate Consumer Forum.

Policy Updates

We reserve the right to modify this policy at any time in compliance with Rule 4(3) of the Consumer Protection (E-Commerce) Rules, 2020. Changes will be effective immediately upon posting to the website. Your continued use of our website following any changes indicates your acceptance of such changes.

Oriel Inc.
www.virusfreegpl.com
GST Number: 06CMSPP1163K1ZK

Refund and Returns Policy