Shipping & Delivery Policy

Last Updated: March 11, 2025

Introduction

This Shipping & Delivery Policy outlines the procedures and terms regarding the delivery of digital products purchased from VirusFreeGPL.com ("Website"), operated by Oriel Inc. ("we," "us," or "our"), registered in India with GST Number 06CMSPP1163K1ZK.

Digital Product Delivery

Immediate Delivery

All products sold on VirusFreeGPL.com are digital WordPress themes and plugins. Upon successful payment processing:

1. You will receive an immediate confirmation email containing:

   • Purchase confirmation
   • Order number
   • Download instructions
   • Access to your personal account dashboard

2. Digital products will be available for immediate download through:

   • Direct links in your confirmation email
   • Your account dashboard on our website
   • Our customer portal accessible with your login credentials

Download Availability

1. Download Period: Your purchased digital products will be available for download for a period of 12 months from the date of purchase.

2. Download Attempts: There is no limit on the number of times you can download your purchased products within the download availability period.

3. Download Extensions: If you require access to downloads beyond the 12-month period, you may need to renew your subscription or contact our customer support for assistance.

Delivery Timeframes

1. Standard Delivery: Immediate access (within minutes of completed payment)

2. Potential Delays: In rare circumstances, delivery may be delayed due to:

   • Payment verification processes
   • High server traffic
   • Scheduled maintenance
   • Technical issues

3. Delay Notifications: In the event of a system-wide delay, we will post notifications on our website and send email updates to affected customers.

Access Methods

You can access your purchased digital products through:

1. Customer Dashboard: Log in to your account at VirusFreeGPL.com to access all your purchases, download links, and license keys.

2. Email Links: Download links provided in your purchase confirmation email (valid for 7 days for security purposes).

3. Member Area: A dedicated section of our website for registered customers where all purchases are securely stored.

File Formats and Compatibility

1. File Formats: All products are delivered as ZIP files containing the theme or plugin files, documentation, and any additional resources.

2. File Size: Typical file sizes range from 1MB to 30MB depending on the product.

3. System Requirements: Prior to purchase, please review the system requirements for each product to ensure compatibility with your WordPress installation.

Installation Assistance

1. Documentation: All products include detailed installation instructions in PDF or HTML format.

2. Video Tutorials: Select products include links to video tutorials for installation and setup.

3. Support: If you encounter difficulties during installation, our technical support team is available to assist you as outlined in our support policy.

Failed Deliveries

In the unlikely event that you do not receive your download links or cannot access your purchased products:

1. Email Verification: Check your spam/junk folders for our confirmation email.

2. Account Verification: Ensure you're logged into the correct account associated with your purchase.

3. Contact Support: If you still cannot access your purchase, please contact our support team at wecare@virusfreegpl.com with your order number and transaction details.

4. Resolution Timeframe: We aim to resolve all delivery issues within 24 hours of notification.

Updates and Upgrades

1. Product Updates: All purchases include free updates for 12 months from the date of purchase.

2. Update Notifications: You will receive email notifications when updates for your purchased products become available.

3. Accessing Updates: Updates can be downloaded through your customer dashboard or through the WordPress admin panel if you've installed and activated your license key.

License Keys and Product Activation

1. License Keys: Many products require license key activation for full functionality and to receive updates.

2. Activation Process: License keys can be activated through:

   • The WordPress admin panel
   • Product-specific activation interfaces
   • Our customer dashboard

3. Activation Limits: License keys typically allow activation on a limited number of sites as specified in the product description.

Cross-Border Transactions

As we sell digital products internationally:

1. No Import Duties: Digital products are not subject to import duties or customs fees.

2. VAT/GST: Applicable taxes may be added at checkout based on your location in compliance with local tax regulations.

3. Currency Conversion: While our prices are listed in USD, your payment processor or credit card company may apply currency conversion fees for non-USD transactions.

Technical Delivery Requirements

To ensure successful delivery and use of our digital products, you should have:

1. Valid Email Address: A working email address that can receive our communications.

2. Internet Connection: A stable internet connection for downloading products.

3. Storage Space: Sufficient storage space on your device for the downloaded files.

4. File Extraction Software: Software capable of extracting ZIP files (such as WinZip, 7-Zip, or built-in OS extraction tools).

5. Web Server: A compatible web server environment that meets the WordPress and product-specific requirements.

Contact Information

If you have any questions or concerns regarding the delivery of your digital products, please contact us at:

Oriel Inc.
599, 17B, Phase-1, Surat Nagar
Gurugram, India, 122006
Email: wecare@virusfreegpl.com
Phone: 9060686975

Policy Updates

We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website following any changes indicates your acceptance of such changes.

Oriel Inc.
www.virusfreegpl.com
GST Number: 06CMSPP1163K1ZK