WS Form PRO Freshdesk GPL v1.0.3 – Streamlined Support Ticket Automation

WS Form PRO Freshdesk GPL v1.0.3 seamlessly integrates WS Form PRO with Freshdesk, automatically creating support tickets from form submissions. Perfect for businesses, help desks, and service teams, it offers no-code field mapping, priority assignment, and real-time ticket creation to streamline workflows and boost customer satisfaction.

Key Features

• Seamless Freshdesk Integration:
  The WS Form PRO Freshdesk add-on effortlessly connects your WordPress forms to Freshdesk, transforming submissions into support tickets automatically. Integrate with your Freshdesk account using a simple API key setup, streamlining customer support workflows. Ideal for businesses and help desks, this add-on eliminates manual ticket entry. Enhance your support process with minimal effort. Deliver exceptional customer service with ease!
• Real-Time Ticket Creation:
  Generate Freshdesk tickets instantly as users submit forms, ensuring rapid response to customer inquiries. This real-time syncing is perfect for urgent support requests or high-volume help desks. Tickets are created with all relevant details, ready for your team to act. Keep your support operations agile and efficient.
• Custom Field Mapping for Accuracy:
  Align inputs like customer names, issues, or product details to ensure tickets contain accurate information. This feature supports tailored support workflows and reduces errors. Configure mappings easily within the WS Form PRO dashboard. Create tickets that are ready for action!
• Automated Priority and Status Assignment:
  Automatically set ticket priorities and statuses based on form responses, such as “urgent” for critical issues or “open” for new requests. This automation helps prioritize support tasks, ensuring high-priority tickets are addressed first. Streamline ticket triage without manual intervention. Keep your support team focused and efficient!
• Department Routing for Efficiency:
  Route tickets to specific Freshdesk departments, like “billing” or “technical support,” based on form inputs. This ensures issues reach the right team members instantly, speeding up resolution times. Configure routing rules effortlessly in WS Form PRO’s interface. Perfect for businesses with multiple support teams, it enhances workflow clarity. Optimize your help desk with smart ticket routing!
• No-Code Setup for Easy Configuration:
  Set up the Freshdesk integration without coding skills using WS Form PRO’s intuitive interface. Clear documentation ensures a smooth setup process for all users. Focus on improving support, not tackling technical hurdles. Simplify your workflows with this user-friendly add-on!
• Secure and Privacy-Compliant Data Handling:
  Protect customer data with secure, privacy-compliant transfers to Freshdesk via API. The add-on ensures safe handling of sensitive information, like support queries or personal details, aligning with standards like GDPR. Transparent data management builds trust with your customers. Maintain ethical support practices without sacrificing automation. Keep your workflows secure and reliable!
• Ideal for Businesses and Support Teams:
  From small businesses to large help desks, this add-on supports diverse customer service needs. Use it for support requests, product inquiries, or feedback forms with seamless Freshdesk integration. Its versatility makes it perfect for eCommerce, SaaS, or service-based businesses. Streamline your support strategy with automated, efficient workflows. Turn form submissions into exceptional customer experiences!